Welcome to Garden Care Shop! We’re here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
1. What types of products do you offer?
We offer a wide range of gardening products including accessories, artificial plants, bark chippings, bike sheds, canopies, chainsaws, cold frames, compost, compost bins & waste bags, digging tools, fertiliser, garden arches, garden brushes & brooms, garden canes, plant support & tree stakes, garden clips ties & tags, and garden decorations & ornaments.
2. Are your products suitable for all types of gardens?
Yes, our products are designed to cater to a variety of gardening needs, whether you have a small balcony garden or a large backyard. We offer products that are versatile and suitable for different types of gardens.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which typically takes 15-25 business days.
2. How long does it take to process an order?
Orders are processed within 1-2 business days after placement. Once processed, your items will be packed securely and dispatched for delivery.
3. Do you ship internationally?
Yes, we ship globally, with the exception of some remote areas in Asia. No matter where you are, we strive to deliver high-quality gardening products to your doorstep.
Returns & Refunds
1. What is your return policy?
If you’re not satisfied with your purchase, you can return it within 15 days of receiving it. Please ensure the items are in their original condition and packaging. Contact our customer service team for further instructions.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected]. They will guide you through the process and provide you with the necessary return instructions.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. How do I update my account information?
You can update your account information by logging into your account on our website. Navigate to the “Account Settings” section to make any necessary changes.
Contact Us
1. How can I contact customer service?
You can reach our customer service team at [email protected]. We’re here to assist you with any questions or concerns you may have.
2. What are your business hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (EST). We strive to respond to all inquiries within 24 hours.
Thank you for choosing Garden Care Shop. We’re committed to helping you create and maintain a beautiful garden. If you have any further questions, please don’t hesitate to contact us!